MailPulse - Email Marketing Platform

1. Introduction

MailPulse ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

Email address (required for account creation)
Password (encrypted and securely stored)
Payment information (processed securely through Stripe)
Name and contact details (if provided)

2.2 Email Campaign Data

Recipient email addresses from your uploaded CSV files
Email content and templates you create
Campaign analytics (open rates, delivery status, etc.)
Email sending history and logs

2.3 Automatically Collected Information

IP address and browser information
Device type and operating system
Usage data and analytics
Cookies and similar tracking technologies
Email open tracking (for campaign analytics)

3. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our email marketing service
To process your email campaigns and deliver emails
To track campaign analytics and performance
To process payments and manage subscriptions
To send service-related notifications
To improve our platform and user experience
To prevent fraud and ensure platform security
To comply with legal obligations
To provide customer support

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share data with trusted third-party services:

Stripe: Payment processing (PCI-DSS compliant)
MongoDB Atlas: Secure database hosting
Email Providers: SendGrid, Gmail SMTP for email delivery
Vercel: Hosting and infrastructure

4.2 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information or email lists to third parties for marketing purposes.

4.3 Legal Requirements

We may disclose information if required by law or to:

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or abuse
Cooperate with law enforcement

5. Data Security

We implement industry-standard security measures to protect your data:

SSL/TLS encryption for data transmission
Encrypted password storage using bcrypt
Secure MongoDB database with authentication
Regular security audits and updates
Access controls and authentication tokens (JWT)
Rate limiting to prevent abuse

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

6.1 Account Data: We retain your account information as long as your account is active.

6.2 Campaign Data: Email campaigns and analytics are retained for historical tracking.

6.3 Deletion: You may request account deletion at any time. Data will be deleted within 30 days.

6.4 Legal Requirements: Some data may be retained longer to comply with legal obligations.

7. Your Privacy Rights

You have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data
Export: Download your campaign data and contacts
Opt-out: Unsubscribe from marketing emails
Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@mailpulse.com

8. Cookies and Tracking

8.1 Essential Cookies: Required for authentication and platform functionality.

8.2 Analytics: We use cookies to understand how users interact with our platform.

8.3 Email Tracking: We use tracking pixels to monitor email opens for campaign analytics.

8.4 Your Control: You can disable cookies in your browser settings, but this may limit functionality.

9. GDPR Compliance (EU Users)

If you are in the European Union, you have additional rights under GDPR:

Right to be informed about data collection
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing

Our legal basis for processing: Consent, Contract performance, Legitimate interests, Legal obligations.

10. Children's Privacy

MailPulse is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Email Recipient Privacy

If you are a recipient of emails sent through MailPulse:

We collect open tracking data on behalf of the sender
You can unsubscribe using the link in any email
Contact the email sender directly for privacy questions about their campaigns
We are a service provider acting on behalf of the sender

13. California Privacy Rights (CCPA)

California residents have specific rights under the CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination for exercising CCPA rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.

15. Contact Us

For questions or concerns about this Privacy Policy or our data practices:

Email: privacy@mailpulse.com

Support: support@mailpulse.com

By using MailPulse, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.