Last updated: November 11, 2025
MailPulse operates a strict NO REFUNDS policy for all purchases.
Due to the digital and immediate nature of our service, all purchases are final and non-refundable. This applies to all payment plans, including the Unlimited Lifetime plan ($99).
2.1 Digital Product: MailPulse is a digital service with instant access upon purchase. Once payment is processed, you immediately gain access to all features.
2.2 Immediate Value: You receive immediate value and can start sending emails and using all features right away.
2.3 Resource Allocation: Our infrastructure, email sending capacity, and server resources are allocated to your account immediately.
2.4 Free Trial Available: We provide 100 free credits specifically for you to test and evaluate the platform before making any purchase decision.
No Chargebacks: Initiating a chargeback will result in immediate account termination and may affect your ability to use payment services in the future.
No Exchanges: We do not offer exchanges or downgrades once a purchase is made.
No Cancellations: Once payment is processed, it cannot be cancelled or reversed.
No Partial Refunds: We do not offer partial refunds for any reason.
While our no-refund policy is strict, we understand that exceptional circumstances may occur:
5.1 Duplicate Charges: If you are charged multiple times for the same purchase due to a technical error, we will refund the duplicate charge(s).
5.2 Service Not Provided: If we fail to provide access to your account after payment, we will investigate and may issue a refund at our sole discretion.
5.3 Billing Errors: Verified billing errors will be corrected and refunded.
Note: Dissatisfaction with the service, change of mind, or lack of use does NOT qualify as an exceptional circumstance.
Important: If your account is terminated due to violations of our Terms of Service (spam, illegal activity, abuse), you will NOT receive a refund. All payments are forfeited upon account termination for violations.
We strive for 99.9% uptime, but temporary service interruptions do not qualify for refunds. We are not liable for:
Refunds are NOT provided for:
Email deliverability depends on many factors outside our control, including sender reputation, content quality, and recipient server configurations.
9.1 Secure Payments: All payments are processed securely through Stripe, a PCI-DSS compliant payment processor.
9.2 Payment Confirmation: You will receive a payment confirmation email upon successful purchase.
9.3 Billing Disputes: For billing questions, contact support@mailpulse.com with your transaction details.
While we cannot provide refunds, we are committed to helping you succeed with MailPulse. If you're experiencing issues:
Email: support@mailpulse.com
Initiating a chargeback instead of contacting us first is considered fraud. If you file a chargeback:
Please contact support first to resolve any billing concerns.
By making a purchase on MailPulse, you acknowledge and agree that:
For questions about this Refund Policy or billing concerns:
Email: support@mailpulse.com
Billing: billing@mailpulse.com
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. However, the no-refund policy will remain in effect for all purchases.
FINAL REMINDER
All purchases on MailPulse are final and non-refundable. Please use the free plan to test before purchasing. By completing your purchase, you acknowledge and accept this no-refund policy.